Standard Tier
IT support for small businesses, simple, secure, and hassle free. Perfect for teams without dedicated IT staff, our Standard Tier keeps your systems running smoothly and securely, so you can focus on your business.
- Support for all of your devices (Computers, Laptops, Servers)
- Remote support ( Monday - Friday 09:00 - 17:30)
- Response times with agreed SLAs
- 3rd party application support
- Microsoft 365 support
- Critical Security fixes (Zero day remediation)
- Dedicated support portal to raise incidents
- Monthly service reviews
Optional Add-Ons:
- Mobile Device Management (Phones, Tablets, BYOD)
- Extended support hours
- OS patching (Windows,MacOS,Linux)
- 3rd party application patching
Who is the standard tier aimed at?
The Standard Tier is tailored for small businesses seeking dependable IT support without the complexity or cost of enterprise level solutions. It provides a solid foundation for system stability, security, and user productivity all backed by a clear Service Level Agreement.
Is the Standard Tier suitable for businesses without an internal IT team?
How do you manage Windows updates in this tier?
Absolutely. The Standard Tier is designed for small businesses with limited or no internal IT resources. It offers a dependable, cost effective way to outsource essential IT functions like patching and remote support, giving you peace of mind while we handle the technical details.
We provide automated Windows update management to keep your systems secure and compliant. Updates are deployed monthly, monitored for success, and aligned with best practices to minimise disruption. This ensures your business remains protected against vulnerabilities and system instability.