Complete
Your outsourced IT department, proactive, strategic, and always watching your back. Built for growing businesses that want more than just break/fix support. We become your IT partner, helping you stay secure, compliant, and ahead of problems.
The complete tier coversEverything in Standard, plus:
Operating system patching (Windows, macOS, etc.)
Third-party app patching (e.g., Chrome, Zoom, antivirus)
Extended support hours
24/7 infrastructure monitoring (servers, networks, backups)
Mobile device management (phones, tablets, BYOD)
Monthly service reviews to plan ahead and improve
Compliance reporting (GDPR, Cyber Essentials readiness)
Strategic IT guidance to align tech with your business goals
🔐 Added Value
Early warning alerts before issues impact your team
Quarterly planning calls to discuss upgrades, risks, and growth
Tailored advice for your industry and setup
Peace of mind knowing someone’s watching your systems—even overnight
- Endpoints + Server support
- OS patching
- 3rd Party application support and patching
- Unlimited remote support (Monday to Friday 07:00 - 19:00)
- ITcontinuITy service portal
- 365 support
- Infrastructure Monitoring (24x7)
- Mobile Device Management
- Monthly Service Reviews
- Compliance reporting
- Zero day remediation
What types of systems and devices can be monitored?
Monitoring solutions can track a wide range of systems and devices, including servers, network devices, applications, workstations, storage systems, and cloud services.
The Complete Tier is our most comprehensive managed service, designed for businesses that require full-stack IT support, strategic oversight, and advanced security. It includes everything from endpoint and server management to patching, monitoring, and compliance. Enhanced SLAs, isolated patch testing, and tailored consultancy. It’s ideal for organisations that want a true IT partnership, not just reactive support.
What makes the Complete Tier different from your other service levels?
Do you provide strategic IT guidance as part of this tier?
Yes the Complete Tier includes ongoing consultancy and strategic planning. We don’t just manage your systems; we help you optimise them. This includes quarterly reviews, infrastructure recommendations, and proactive planning to ensure your IT evolves with your business.